Privacy Notice

Last updated: April 2022

This Privacy Notice describes how your personal data, including sensitive data, are collected and processed, related to Contact form. In this context, this Privacy Notice covers the processing of your personal data carried out via the form you are compiling

The processing of your personal data complies, according to your country, with local data protection requirements, including the Swiss Federal Data Protection Act (“FDPA”), the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), and / or, as may be applicable, the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) for your personal data qualified as Protected Health Information.

This Privacy Notice may be updated from time to time. In this case, we will inform you that this Privacy Notice has been modified and the “last updated” date on top of this document will be modified. We recommend that you periodically review the latest version of this Privacy Notice.

1. Who we are

Sonova AG, Laubisrütistrasse 28, 8712 Stäfa, Switzerland (, (“Sonova AG”) acts as a Controller for the processing listed in the following section.

2. Personal data we collect from you and why

Sonova AG processes your personal data and /or the personal data of the person you represent (that you shared with us after having obtained their informed consent), i.e. : title, first name, last name, email, subject, message. 

As for the message you are going to submit, please consider that your typed comment will be transferred in plan text. In order to comply with the Data protection principle of data minimization, please only type in the necessary information you need to express regarding only the purpose for which the tool is meant for.  Please do not type in more information than necessary or unnecessary information about you or another person, such as about an employee or a customer. Consider this especially when you want to type in special category/ sensitive data, which is any data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, sex life or sexual orientation.”

Please note that the personal data mentioned above are processed to ensure that you or someone you represent are assessed appropriately in order to address your request and provide you with the appropriate support and, if requested with recommended products / services.

Please note that, this purpose is necessary to perform your request as part of the performance of the contract to make a contact with us and our trusted distributors. In this regard, as part of providing your contact details, you will be contacted by our third party acting on our behalf several days after submitting your on-line form.  

3. How we share your personal data

By using the above mentioned service your personal data may be shared on a limited basis with our business partners such as HCPs, acting as independent or joint controllers, providing the service requested by you, contacting you to reply to your request; and the following third-party service providers acting as processors:

  • Trew Knowledge: developer of website
  • WordPress VIP: content management system/website platform
  • Microsoft : manage and maintain cloud infrastructure and providing technical support.

Your personal data may also be disclosed to other companies in our group of companies, such as our subsidiaries, or other organizations and public bodies including law enforcement agencies, as may be required by law.

Before we disclose any personal data to third parties other than those listed above, we will explicitly ask you for your consent. However, if we are legally obliged to disclose personal data without your consent, we will only disclose personal data that are strictly necessary for that purpose to fulfil our legal obligations.

4. International personal data transfers

Please note that some of the above-mentioned third parties can be located outside your country. Therefore, your personal data may be transferred to countries that do not provide the same level of protection of personal data as your own country. In such cases, we will implement adequate measures including appropriate organizational, technical and legal safeguards in order to govern the relevant transfer and to ensure the necessary level of protection is established under applicable law.  

5. How long we keep your personal data

Personal data are deleted after 3 months from the end of our commercial contact. In the event applicable law or other regulations require a longer retention period, we will apply the longer retention period in order to fulfill our legal obligations

In addition, your personal data processed by distributors (includin HCPs) will be retained in accordance with applicable laws. For more information on their specific retention periods, please contact your HCP.

6. Your legal rights

As per applicable law, you may have the right to request access, rectification, erasure of your personal data, or restriction of processing. In addition, you may object to the processing, request data portability and withdraw your consent at any time. According to your country, you may have other rights such as providing instructions for how your personal data should be processed posthumously. Under HIPAA you may also have the right to request an accounting of disclosures of your personal data, and the right to receive a paper copy of this notice upon written request.

You can exercise your right to object to further contact by letting us know at any time during the call, using our “unsubscribe link” contained in our email, or by contacting us at Upon validation, the personal data you provided will be deleted from the contact lists used by Sonova’s affiliates and third parties.

Please note that the exercise of such rights is subject to the limitations provided by applicable law.

If you consider that the processing of your personal data infringes applicable law then you may also lodge a complaint with the local supervisory authority or the competent regulator. 

7. How to contact us

In the event of questions about this Privacy Notice, or the processing of your Personal Data, please contact our Data Privacy Team at or +41 58 928 01 01.