{"id":509,"date":"2026-03-25T14:11:46","date_gmt":"2026-03-25T14:11:46","guid":{"rendered":"https:\/\/intl.phonak.com\/en-bg\/?page_id=509"},"modified":"2026-03-25T14:11:53","modified_gmt":"2026-03-25T14:11:53","slug":"web-privacy-cookie-policy","status":"publish","type":"page","link":"https:\/\/intl.phonak.com\/bg-bg\/web-privacy-cookie-policy\/","title":{"rendered":"Web Privacy &#038; Cookie Policy"},"content":{"rendered":"\n<p>This Web Privacy &amp; Cookie Policy (&#8220;Policy&#8221;) has been implemented to inform you how<br>Sonova AG, as data controller, which its registered address is Laubisruetistrasse 28,<br>8712 St\u00e4fa, Switzerland, and its subsidiaries (&#8220;Sonova&#8221; or &#8220;we&#8221; or &#8220;us&#8221;) process your<br>Personal Data during your visit to this website, and which cookies and other similar<br>technologies Sonova uses.<br><br>Certain services provided by this website may require the collection and processing of your<br>Personal Data. If you do not wish to provide your Personal Data, you may not be able to access<br>certain parts of the website, or we may not be able to respond to your request.<\/p>\n\n\n\n<p><strong><strong>A. PERSONAL DATA PROCESSED AND PURPOSES<\/strong><\/strong><\/p>\n\n\n\n<p>During your visit to this website, Sonova may collect the following Personal Data:<\/p>\n\n\n<div class=\"wp-list-block\">\n<ul class=\"wp-block-list\">\n<li>Your title, first name, last name, email address, postal address, telephone number<\/li>\n\n\n\n<li>Sensitive data such as health data<\/li>\n\n\n\n<li>Information on your use of the website<br>The three legal bases for which we are collecting your Personal data is your consent, our legitime interest<br>and our legal requirement.<\/li>\n<\/ul>\n<\/div>\n\n\n<p>Those Personal Data may be collected for the following purposes:<\/p>\n\n\n\n<p>Based on your consent: for the creation of your account, to contact us via the contact form, for Sonova<br>to respond to users, to take an online hearing test<\/p>\n\n\n<div class=\"wp-list-block\">\n<ul class=\"wp-block-list\">\n<li>Based on your consent: for the creation of your account, to contact us via the contact form, for Sonova<br>to respond to users, to take an online hearing test<\/li>\n\n\n\n<li>Based on our legitimate interest: to analyze the website performance, to improve our services and our<br>website functionality<\/li>\n\n\n\n<li>To meet legal requirements (i.e. to respond to legal investigations<\/li>\n<\/ul>\n<\/div>\n\n\n<p><strong><strong>B. PERSONAL DATA DISCLOSURE<\/strong><\/strong><\/p>\n\n\n\n<p>We will not sell, share or otherwise distribute your Personal Data to third parties except as providing in this<br>Policy. Sonova may share your Personal Data with the following third parties: subsidiaries and other group<br>entities of Sonova; to our partners, co-contractors and subcontractors to ensure the proper execution of the<br>website and services; to public or governmental authorities if required by law.<\/p>\n\n\n\n<p><strong><strong>C. PERSONAL DATA TRANSFER<\/strong><\/strong><\/p>\n\n\n\n<p>The third parties to whom we may transfer Personal Data may be located outside the country in which we<br>process your Personal Data. If this is the case, and if the importing third party is located in a country that is<br>not considered to offer an adequate level of protection for Personal Data according to EU data protection<br>law or other applicable data protection law, then we will implement appropriate procedures and measures<br>to ensure an adequate level of protection.<br>These measures may vary from country to country, in accordance with applicable law. If you would like to<br>know more about legal safeguards and mechanisms in place, please contact us at the address provided in<br>the \u201cContact us\u201d section.<\/p>\n\n\n\n<p><strong><strong>D. PERSONAL DATA RETENTION<\/strong><\/strong><\/p>\n\n\n\n<p>Personal Data will not be kept longer than necessary for the above-mentioned purposes. This means that<br>Personal Data will be deleted as soon as the purpose of the processing of Personal Data has been achieved.<br>However, Sonova may retain Personal Data longer if this is necessary to comply with applicable law<br>requirement, or if it is necessary to protect or exercise our rights.<\/p>\n\n\n\n<p><strong>E. <\/strong><strong style=\"font-weight: bold;\">PERSONAL DATA SECURITY<\/strong><\/p>\n\n\n\n<p>Sonova implements a variety of security measures in order to protect Personal Data from security incidents<br>or unauthorized disclosure. These security measures are based on appropriate industry security standards<br>and include, inter alia, access controls, password, encryption and regular security assessments.<\/p>\n\n\n\n<p><strong>F. YOUR PRIVACY RIGHTS<\/strong><\/p>\n\n\n\n<p>As may be relevant according to applicable data protection law, you may request access, to be informed,<br>rectification, deletion, portability of your Personal Data, limitation or opposition to the processing of your<br>Personal Data or withdraw your consent. You have also a right in relation to automated decision making and<br>profiling. Please note that the exercise of such rights is not absolute and is subject to legal limitations.<br>If you have any concern about your Personal Data or want to exercise your rights, please contact us.<br>You also have the right to lodge a complaint with your local supervisory authority or the competent regulator<br>if you consider that the processing of your Personal Data infringes applicable law.<\/p>\n\n\n\n<p><strong>G. COOKIE POLICY<\/strong><br><strong>G.1 WHAT ARE COOKIES?<\/strong><\/p>\n\n\n\n<p>Cookies are small files stored by most internet browsers to track visitor information and enable Sonova to<br>make its web-offering more relevant to you. During your visit to our website, Sonova uses four kind of cookies.<br>Their retention period depends on each country and the relevant application law, but we will store it for a<br>minimum of six months according to the French data protection authority guidelines.<\/p>\n\n\n\n<p><strong>G.2 HOW DO WE USE THEM?<\/strong><\/p>\n\n\n\n<p>We use cookies in order to:<\/p>\n\n\n<div class=\"wp-list-block\">\n<ul class=\"wp-block-list\">\n<li>Obtain information about your browser settings, domain name, internet service provider, your<br>operating system, the date and time of access, location, type of device used to access the website<br>to access our website and conduct system administration<\/li>\n\n\n\n<li>Get information about other websites you have visited or the type of searches you perform to refine<br>your experience<\/li>\n\n\n\n<li>Prevent fraudulent activity and improve security<\/li>\n\n\n\n<li>Know and analyze your browsing preferences and the products you are interested in<\/li>\n\n\n\n<li>Associate your previous website behavior once you have registered with your details on a Sonova<br>website to business and technical purposes<\/li>\n<\/ul>\n<\/div>\n\n\n<p>Some of the cookies used by our websites are set by us, and some are set by third parties on Sonova\u2019s behalf.<br>Our use of cookies from third parties enables tailored advertising, meaning that you may see advertisement<br>for Sonova on other websites that you visit.<\/p>\n\n\n\n<p><strong>G.3 WHAT TYPES OF COOKIES DO WE USE?<\/strong><\/p>\n\n\n\n<p>Strictly necessary cookies: these cookies are necessary for us to provide you with the basics<br>functionalities of our website and cannot be switched off in our systems.<\/p>\n\n\n<div class=\"wp-list-block\">\n<ul class=\"wp-block-list\">\n<li>Performance and analytical cookies: these cookies allow us to count visits and traffic sources in order<br>to measure and improve the performance of our website.<\/li>\n\n\n\n<li>Functional cookies: these cookies are used to provide enhanced functionality and personalization during<br>your visit.<\/li>\n\n\n\n<li>Targeting or advertising cookies: these cookies may be set through our website by our advertising<br>partners to build a profile of your interests and propose you relevant adverts.<\/li>\n<\/ul>\n<\/div>\n\n\n<p>Our websites also may use Google Analytics, a web analytics service provided by Google, Inc. (\u201cGoogle\u201d).<br>Google Analytics also uses Cookies to help the website analyze how users use the site across multiple<br>devices. The information generated by the cookie about your use of the website will be transmitted to and<br>stored by Google, including transfers to the United States. To learn more about Google Analytics click <a href=\"https:\/\/support.google.com\/analytics\/answer\/6004245?hl=en&amp;ref_topic=2919631\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<br>You can opt-out from being tracked by Google Analytics with effect for the future by downloading and<br>installing Google Analytics Opt-out Browser Add on for your current web browser.<\/p>\n\n\n\n<p><strong>G.4 HOW TO MANAGE COOKIES?<\/strong><\/p>\n\n\n\n<p>Each type of cookies reflects a specific purpose, on our website you can easily consent specifically to each<br>purpose. By accepting all cookies, you will have a fully personalized web experience. We allow you to choose<br>which types of cookies you accept or block, but it may impact your experience on the website and the<br>services we offer (as mentioned above). Nevertheless, you can use the service even in case of refusal to<br>consent some cookies, except for strictly necessary cookies. At any time, you can withdraw or modify your<br>consent by going on the \u201cCookie Preferences\u201d page.<br><br>The way to give your consent specifically to each purpose, or to accept all cookies will depend on the<br>applicable law concerning cookies in your country and be easily find and explain in the cookie banner.<br>If you are not interested in the advantages of our Cookies, the \u201cHelp \u201cfunction of your browser can provide<br>instructions on how to prevent Cookies or delete existing Cookies. Also, you can learn how to block all new<br>Cookies on your browser and which configuration steps are required to receive a notification about new<br>Cookies.<br><br>Very helpful information on Cookies in general can be accessed on these websites:<br><a href=\"http:\/\/www.allaboutcookies.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.allaboutcookies.org<\/a> or <a href=\"https:\/\/cookiepedia.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/cookiepedia.co.uk<\/a>.<\/p>\n\n\n\n<p><strong>H. SOCIAL MEDIA PLUG INS <\/strong><\/p>\n\n\n\n<p>Social media plugins are a part of certain web pages of Sonova, and exist for social media providers<br>(\u201cProvider\u201d); that is to say Facebook, Instagram, Twitter, LinkedIn, Google+, and Youtube. When you visit a<br>page by clicking such a plugin your browser will connect to the respective social media server. At the same<br>time, the Provider will know that you visited our website prior to landing on the social media site. If you are<br>registered and have logged in with the relevant Provider, your visit can also be linked to your user account.<br>The Providers in general do not provide specific information about which data are transmitted in the use of<br>their social plugins. We, therefore have no definitive ability to verify the content and scope of the transmitted<br>data or its use by such Providers. For further information about this, please consult the data protection<br>stipulations of the relevant Provider. If you do not wish a Provider to collect data on you through our website,<br>please deactivate the plugins in your web browser. If you wish to avoid a link to any existing user account,<br>you must log out of the social media web page before your visit to our website.<\/p>\n\n\n\n<p><strong>I. THIRD PARTY LINKS<\/strong><\/p>\n\n\n\n<p><strong> <\/strong>This Policy applies solely to the use of this website. We may provide you with links to third party websites<br>that may be of interest to you. However, please be aware that Sonova is not responsible for the content and<br>availability of such websites and cannot guarantee the privacy practices of such websites.<\/p>\n\n\n\n<p><strong>J. CONTACT US<\/strong><\/p>\n\n\n\n<p>For any questions, comments, or concerns about this Policy, or in order to exercise your privacy rights<br>permitted by applicable law related to Personal Data, please contact our Data Protection Officer at the<br>following e-mail address: <a href=\"mailto:privacy@sonova.com\">privacy@sonova.com<\/a>.<\/p>\n\n\n\n<p>Valid from: February 2022<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Web Privacy &amp; Cookie Policy (&#8220;Policy&#8221;) has been implemented to inform you howSonova AG, as data controller, which its&#8230;<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-509","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Web Privacy &amp; 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